A: The National Petrochemical and Refiners Association (“NPRA”) has adopted the following “Ethical Responsibility and Professional and Personal Conduct Code” (hereinafter, “the Code”). Every member of NPRA, their designated representatives, and non-member attendees at all NPRA meetings and forums agree to abide by the Code as a condition of membership in NPRA and attendance and participation at NPRA meetings and forums.

The Code requires the following of all individuals attending NPRA meetings and forums:

• Adherence to the NPRA bylaws and the NPRA policies and procedures, as adopted by NPRA’s Board of Directors.
• Strict compliance with federal antitrust laws.
• Adherence to all applicable federal and state laws.
• Maintenance of the highest level of professional and personal ethical behavior while attending NPRA meetings and forums.
• Prevention of certain behaviors, including harassment, violence, intimidation and discrimination of any kind involving race, color, religion, national origin, gender, sexual orientation, age, disability or, where applicable, veteran or marital status.
• Assurance that conduct at all times and in all professional and personal dealings with each other and other attendees with the highest level of integrity and courtesy.
• Sharing of knowledge and expertise as speakers at NPRA educational events and sessions whenever practicable, without soliciting or explicitly promoting their own organization's products or services.
• Working to instill public and consumer confidence in the petrochemical and refining industries, its member companies, and its professionals, avoiding any action conducive to discrediting members of NPRA.
• Refraining from scheduling general attendance meetings, receptions or other events at times that conflict with substantive programming or social events at NPRA meetings without express written permission of NPRA.

Failure to abide by the Code may result, for the first offense, in informal censure of a company or individual by the NPRA Executive Committee. If violations of the Code continue after such an informal censure, a company may be subject to expulsion from NPRA, or an individual to exclusion from participation in NPRA activities, by the Board of Directors.

A: Registration is available on-line for all NPRA meetings and is typically available 90 prior to the meeting date. Go to www.npra.org/forms/MeetingCalendar/ then click on the name of the meeting you wish to register for. Click on "Register Now". At this point you will be prompted to enter your username and password for the NPRA website. (If you do not know your log-in information, there is a link to retrieve a forgotten password.) Click on "Register Me". You may then follow the prompts on the page to register, pay the conference fees and make hotel reservations.

Or, you may complete a registration form for the appropriate meeting. Be sure to complete all sections of the form legibly especially email address, and fax it to NPRA with a credit card number and your signature for payment.

A: Registration forms are found on the last page of a conference's Advance Program. Go to the appropriate meeting page and select the Advance Program from the "Related Files" list. Advance Programs are typically published 90 days prior to the meeting.

A: NPRA membership is on a corporate basis. If you are an employee of a member company, you are eligible to pay the member fees. If you are uncertain as to eligibility, please call NPRA for clarification (202-457-0480).

A: NPRA accepts credit card payments only for meeting registration. The cards we accept are Visa, MasterCard and American Express. Payment is due at the time of registration.

A: No, all badges are distributed at the meeting site. Pick up is alphabetical by last name in the registration area.

A: You will receive a confirmation of registration via email after your registration is completed. This also serves as your paid receipt for your expense reporting purposes.

A: If you register on-line, you will receive an automatic email confirmation upon completion of payment and/or hotel reservation processing. This email is sent to the individual completing the registration, who may or may not be the attendee.

Please allow 2 weeks for processing of your registration if submitted via fax. Please include your email address so that a confirmation can be sent to you via email. You do not need to bring the confirmation with you to the meeting in order to pick up your badge, but you will need photo ID.

A: Go to individual meeting home page and click on "My Meetings." This will prompt you to enter your NPRA username and password. Under "My Upcoming Meetings," click on View/Edit Registration. You will have two options, Edit Registration and Edit Housing. Select the appropriate button to proceed.

Proceeding through the registration WILL NOT duplicate your existing registration or tickets purchased. If adding tickets to those already purchased, be sure quantity reflects the total quantity that you need. You will only be charged for those you have added.

A: Logged in as yourself, you may only register other individuals from your own company. To do this go to the meeting home page, and click on "Register Now." Click on "Find Individual" in the "Enter a Registration for Another Person" section on the right-hand side of the page. Enter as little information as possible on this search screen. First initial and last name is usually enough as this only searches within your company. If found, click "Select" then "Save/Continue." If not found, try to search one more time by just the last name. If still not found, click "Add New Individual" and create a personal profile for the attendee. At the end of the profile creation, click on "Back to Create Registration", then "Save/Continue" and proceed with registration. The confirmation of this registration will be sent to you, and not to the registered attendee.

You may not access the other individual's membership record to make changes to it. If changes to the individual personal profile are needed, the individual may log in as him/herself and make the change, or send an email to membership@npra.org with the needed changes.

A: There are two different ways to handle this situation.

SUBSTITUTION - If there is someone else within your organization who could attend the meeting in your place, his/her name can be substituted for yours at any time with no penalty. Simply send the new attendee's name, address, phone, fax and email address to NPRA via email or fax, with a note as to whom he/she is replacing and at which meeting. Substitutions can even be accommodated on site at the actual meeting.

CANCELLATION - Cancellations may be made on-line or submitted in writing to NPRA. NO TELEPHONE CANCELLATIONS WILL BE PROCESSED. Whether or not you receive a refund of either the entire fee or a portion of the fee depends on when you cancel. As a general rule (please refer to the cancellation policy of the meeting you are attending for exact dates), if you cancel at least 1 month before the meeting there is no cancellation fee and you will receive a full refund. If you cancel one month to 2 weeks prior to the meeting, you will receive a refund less a $50 processing fee. Cancellations received within 2 weeks of the meeting will be processed, however no refund will be issued.

Please see individual meeting for exact dates for each of the above cancellation options.

A: NO, all cancellations must be submitted on-line or received in writing and must be post marked if mailed, or dated if faxed or e-mailed no later than the final cancellation date. Please see individual meeting for exact cancellation cut off dates.

A: NO, we always have on-site registration for regular attendance to the meeting. However, attendance at some meetings is by invitation only, or restricted to only NPRA members. The only numerical limits we have are on ticketed events (breakfasts, luncheons, etc.) and booth space at our trade shows.

A: On-line registration for meetings closes one business week before the meeting. If on-line registration is still available, go ahead and register or send your registration form to the office. If on-line registration is closed or you have less than 10 days until the meeting, please bring your registration form and payment to the meeting with you and register on site.

A: Yes, you will receive an email confirmation once your registration has been entered into our system and the payment has been completed.

A: The Meetings Department can be reached by email at meetings@npra.org, by phone at 202-457-0480 or by fax at 202-835-0467 with any registration, housing, or exhibit questions.

A: NPRA's housing policy is that a hotel reservation may be made in the NPRA contracted block with a paid conference registration only. One room is allowed per registration. Hotel reservations can be made on-line at the completion of the payment step of the registration process. Or, you may submit a hotel reservation on a completed registration form.

A: Go to individual meeting home page and click on "My Meetings." This will prompt you to enter your NPRA username and password. Under "My Upcoming Meetings," click on View/Edit Registration. You will have two options, Edit Registration and Edit Housing. Select the appropriate button to proceed.

A: Hotel cancellation policies vary by hotel. Individual hotel policies are listed on your email confirmation. Hotel cancellations must be made on the NPRA website until the published hotel cut-off date (typically about 1 month prior to the meeting.) After the published cut-off date, cancellations must be made directly with the hotel. Please see individual meeting for exact dates.

A: No. The guarantee is not charged by NPRA. Your credit card is held to guarantee the reservation until the reservation is submitted to the hotel at cut-off date. At that time, some hotels do charge the deposit and others continue to hold the card as a guarantee. Please see individual hotel policies on your email confirmation.

A: No. The following meetings include exhibitions.

• Security Conference - Tabletop Exhibit
• National Safety Conference
• Reliability & Maintenance Conference
• Cat Cracker Seminar - Tabletop Exhibit (held in the even years.)

A: No. See next question for space assignment criteria.

A: No. Non-members may apply for exhibit space, however, NPRA members are given priority for the space.

A: Yes. On-line applications can be submitted for all NPRA trade shows. Email notification will be sent to the company representative when the application submission period begins.

A: No. NPRA sends the Exhibit Prospectus for each conference to the company contract representative from the previous year via email when it is available. For the smaller exhibits, application begins 60 days prior to the conference. For larger exhibits, application begins 5 months prior to the meeting.

A: No. Click here to view NPRA's space assignment criteria.

A: Booths are assigned using the following Exhibitor Priority Points System:

1. Points are awarded as follows:

• Two and one half points are awarded for membership in the Association.
• One point is awarded for each year of exhibiting with the show
• 0.01 point are awarded for each year on the wait list.

2. Entrance into the show and assignment of booth spaces are based upon the following process:

• All applications received by the priority cut-off date will be assigned as follows:
  
• The first criteria for priority is a company's point ranking, based upon the above award system. The highest ranking companies are assigned space first.
  
• All companies with the same point ranking are then prioritized by a second criteria: date the application was received by NPRA

3. Point ranking takes precedence over the date of receipt of application, i.e., a company which submits an application earlier than a second company which has a higher rating will not receive priority over that second company. Another factor which affects the assignment of booth location is the number of competitors you want to be separated from; if some of those competitors have higher priority for assignment, you might have fewer space options available.

4. For the Reliability & Maintenance Conference Exhibition(RMC) there is a First-Time Exhibitor Priority

• A reserve of at least 10 booths is set aside for companies who have never exhibited with the show. These booths are filled using the following priority (assuming that the application was sent in by the cut-off date):
• Status of company on prior year's wait list: If a new company was on the wait list upon completion of the prior year's show, it will have priority over both new companies applying for the first time, and new companies which expressed interest in application for the prior year's show after the wait-list was closed.
  
• Date of receipt of application: NPRA will track the receipt date of first-time applicants to determine priority if further space is available for assignment.

5. Sample Assignment of Booth Space

In the above example, Company Z would receive priority for entrance into the show and for booth space assignment, as it has the highest point ranking of the three companies.

Company X would be the next in priority; although Company X and Y both have the same point ranking, Company X's application was received at an earlier date than Company Y.

Also, if the show only had two remaining spaces available, Company Z and X would gain entrance to the show; Company Y would not.

6. Wait List

Once the exhibition has been completely sold out, NPRA will start a wait list based upon the date of receipt of the application. In an average year for the RMC, approximately 5 booths are cancelled and reassigned prior to the show opening, with the majority of cancellations occurring about 4-6 weeks prior to the show.